Privacy Policy

Last updated: September 13, 2026

DCW WEBTECH SOLUTIONS ("we", "us", "our", "the Company") provides CRM, ERP, HRMS, WhatsApp API, SMS/RCS, mobile app development, and related web technology solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our products and services. By using our website or services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

Contact details you provide through our forms, such as your name, company name, email address, and phone number.
Project or enquiry details you share with us, including the services you are interested in and any messages you send.
Technical information such as browser type, device information, IP address, and pages visited, collected automatically when you use our website.
Communication records when you contact us by phone, WhatsApp, email, or our contact form.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotes for our CRM, ERP, HRMS, WhatsApp API, SMS/RCS, and mobile app development services.
Deliver, operate, maintain, and support the products and services you have engaged us for.
Communicate with you about updates, support, invoices, and service-related notices.
Improve our website, offerings, and customer experience.
Comply with applicable legal and regulatory requirements.

3. WhatsApp, SMS & Call Communications

Where you contact us via WhatsApp or provide your phone number, we may use it to respond to your enquiry, share proposals, provide support, or send service updates related to a project you have engaged us for. We do not use your number to send unsolicited marketing messages without your consent, and you can ask us to stop contacting you on WhatsApp or by phone at any time by messaging us at the contact details below.

4. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

We do not sell your personal information. We may share information with:

Trusted service providers who help us operate our website, hosting, communication tools (such as WhatsApp Business API and SMS/RCS gateways), and payment processing, solely to perform services on our behalf.
Government or regulatory authorities where required by applicable law.
A successor entity in the event of a business transfer, merger, or acquisition.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this Policy, to provide ongoing services, and to comply with our legal and accounting obligations, after which it is deleted or anonymized.

8. Your Rights & Choices

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent for communications you previously agreed to. To exercise any of these rights, please contact us using the details below and we will respond within a reasonable time.

9. Children's Privacy

Our website and services are intended for businesses and professionals and are not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.